Tabitaku-bin Terms of Service

Article 1 (Purpose of These Terms)

1. These Terms of Service (hereinafter "these Terms") set forth the matters to be observed by service users (hereinafter "Users") regarding the "Driver Matching Service Using Rental Cars" (hereinafter "the Service") operated by Tabitaku Co., Ltd. (hereinafter "the Company"). Users shall use the Service upon agreeing to these Terms.
2. The Service primarily consists of "driver service matching," whereby a driver introduced by the Company provides driving and driving assistance services under a work contract for a vehicle rented by the User directly or through a travel agency under a rental car contract with a rental car operator.
3. The Company does not provide transportation services (taxis, hired cars, chartered buses, etc.) as a passenger vehicle transportation business operator and is not a party to any transportation contract. The vehicle provider is the rental car operator, and the driving service contractor is the respective driver.
4. When the Company arranges accommodations, transportation, sightseeing facilities, etc., such arrangements shall be treated as arranged travel contracts based on travel agency registration, and separate travel terms and conditions shall apply.

Article 2 (Service Overview)

1. The Service matches Users with drivers registered with the Company who undertake driving duties for vehicles that Users have contracted and rented from rental car operators.
2. The Company itself is not a passenger vehicle transportation business operator (taxi/hired car business) and does not provide vehicles. The Company complies with the Road Transport Act and the views of the Ministry of Land, Infrastructure, Transport and Tourism to ensure that the Service does not constitute unlicensed taxi operations.

Article 3 (User Responsibilities)

1. Users shall make reservations under their own name through a rental car reservation agency or enter into a contract directly with a rental car operator to rent a vehicle. Users acknowledge that neither the Company nor the driver provides or rents out vehicles.
2. Users shall thoroughly review the terms of use, insurance, and compensation details associated with the rental car contract and use the vehicle at their own responsibility.
3. Users shall confirm and agree upon the details of the driving service with the driver (date, time, departure point, destination, etc.) and the payment method for actual expenses such as highway tolls, gasoline, and parking fees before commencing use.

Article 4 (About Drivers)

1. The Company enters into work contracts with drivers and conducts necessary driver's license verification, health checks, and training guidance. However, the Company does not guarantee that drivers have a completely accident-free or violation-free record.
2. Users shall cooperate with drivers in complying with laws and the Company's rules to ensure safe driving obligations and service quality maintenance.
3. Driver compensation under the Service constitutes "outsourced driving service fees" rather than "fares," and does not constitute passenger transportation under the Road Transport Act.

Article 5 (Notes Regarding the Travel Agency Act)

1. The Company solely provides "matching for driving services by drivers" and does not, in principle, arrange accommodations or transportation or sell travel packages as a bundle.
2. In the event that accommodation or sightseeing plan arrangements are involved, the Company shall comply with the Travel Agency Act through cooperation with registered travel agencies.

Article 6 (Fees and Payment)

1. The costs payable by Users are broadly divided into the following three categories:
   • (1) Rental car costs (paid to the rental car operator)
   • (2) Driver compensation (outsourced service fee)
   • (3) Travel-related expenses such as highway tolls, gasoline, and parking fees (actual costs)
2. Payment methods and timing shall be separately determined by the Company or on the affiliated platform. Users shall confirm and consent to the handling of additional costs (highway tolls, parking fees, etc.) in advance.

Article 7 (Application and Contract Formation)

1. Applications for the Tabitaku-bin Service may be made as follows:
   • (1) When a traveler wishes to use the Tabitaku-bin Service, they shall apply by phone, email, fax, or other means.
   • (2) Upon receiving an application, the Company shall promptly notify the traveler of a reservation confirmation, service fee, and estimated actual expenses.
   • (3) If a traveler requests changes to the contract after it has been concluded, the Company shall accommodate such requests to the extent possible.
2. When an application is made by a representative of a group of travelers (hereinafter "Contract Representative"), the following shall apply:
   • (1) When an application is made by the Contract Representative, they shall be deemed to have full authority to act as agent for the conclusion and cancellation of the contract.
   • (2) The Company shall not be responsible for any obligations or duties that the Contract Representative currently owes or is expected to owe to the members of the travel group.
   • (3) If a traveler requests cancellation of the contract, or if it becomes clear that the contract cannot be fulfilled by the deadline specified by the Company, the Company shall refund the full amount.

Article 8 (Application Conditions)

1. If special consideration is required, such as for persons with chronic illnesses, those currently in poor health, pregnant women, or persons with physical disabilities, the costs of any special measures taken by the Company shall be borne by the traveler.
2. If a traveler is found to be a member of an organized crime group or other anti-social force, or if the Company determines that the traveler is inappropriate, the Company may refuse to provide the service.

Article 9 (Company Service Fees)

The Company's service fees per day are as follows:

• Driver service hours are from 8:00 AM to 7:00 PM, measured from departure to return at the rental car depot.
• For rental cars, the fee includes vehicle pickup/return delivery, rental car reservation assistance, itinerary consultation, and consumption tax.
• If an accompanying nurse is arranged, an additional ¥25,000/day will be charged.
• If there are children under 6 years old, a child seat fee of ¥540/day (tax included) per child will be added.
• From December to mid-March, a studded tire fee of ¥3,500/day (tax included) will be added.
• Please transfer all or part of the service fee (arrangement fee and on-the-day expenses, etc.) as a deposit to the Company's designated bank account at least 10 days before departure.

Article 10 (Changes to Contract and Contract Cancellation)

In cases where the Company arranges travel as arranged travel under the Travel Agency Act (limited to accommodation and transportation reservations), if natural disasters, wars, riots, traffic accidents or vehicle troubles occurring during the Service, unforeseen accidents at accommodation facilities, etc. make travel impossible, both the Company and the traveler may request contract cancellation. In such cases, the contract shall be cancelled through mutual discussion, and no costs shall be incurred. Service fees paid in advance by the traveler shall be refunded.

Article 11 (Cancellation Fees)

If the traveler cancels the entire contract for personal reasons after the contract has been established, the following cancellation fees shall apply. All percentages are based on the service fee (arrangement fee).

• If the service fee is not paid by the due date, the Company shall deem that the traveler has cancelled the contract as of the day following the due date, and a penalty equal to the above cancellation fee shall be charged.
• Changes to the departure date, course, or other partial changes to the contract at the traveler's request shall be treated as a full cancellation of the contract, and the prescribed cancellation fee shall apply.
• Any communication received after 5:00 PM shall be treated as received on the following day.

Article 12 (Accident and Trouble Response)

• Traffic accidents or vehicle troubles occurring during the provision of the Service shall, in principle, be handled within the scope of the automobile insurance (personal injury, property damage, passenger injury, etc.) attached to the rental car contract entered into by the traveler.
• If the traveler uses their own vehicle, the matter shall be handled within the scope of the automobile insurance contract attached to that vehicle.
• The Company shall exercise reasonable duty of care as an intermediary for driving service matching and driving work contracts, but shall not be liable for damages exceeding the scope of the above insurance coverage, except in cases of the Company's willful misconduct or gross negligence.

Article 13 (Disclaimer)

1. The Company shall not bear direct responsibility for troubles arising between drivers and Users. However, if the Company becomes aware of actions that violate laws or Company regulations, it may take necessary corrective measures or terminate the driver's contract.
2. The Company shall not be liable for any delays, interruptions, or accidents caused by external factors such as road conditions, weather, or traffic regulations.

Article 14 (Handling of Personal Information)

The Company shall use the personal information described in the service application form for communication with travelers, and may provide the traveler's name, gender, address, contact information, etc. in advance by electronic means to the extent necessary for information sharing with rental car operators and drivers arranged for the traveler's application. The same shall apply when the traveler has given prior consent.